【Thailand】
Here's an evergreen statement: United Airlines,Thailand ya done goofed.
United is back with its latest facepalm-inducing incident, which involves taking a seat away from a child.
SEE ALSO: United is yet again the worst after video of employee pushing elderly man surfacesOn Wednesday,NBC News reported that Shirley Yamauchi, a Hawaii-based teacher, claimed she was forced to travel with her 25 pound toddler son on her lap for the duration of their three-and-a-half hour flight after United gave away his seat to a standby passenger.
In preparation for their trip from Hawaii to Boston, Yamauchi reportedly purchased a seat for herself and one for her 27-month-old son at around $1,000 each. However, after boarding the plane at their layover in Houston, Yamauchi claims she was approached by a United flight attendant checking to see if Yamauchi’s son was in his seat, which he was.
Yamauchi told NBC News that a man who had been a standby passenger then approached her to inform her that her son was in his seat, and when she brought the matter to a flight attendant she simply shrugged and said the flight was full.
"He’s tall child for a toddler. He comes up to my belly button. It was a three and a half hours flight."
For the remainder of the flight, Yamauchi claimed she struggled to put her seatbelt over both her and her son and ended up standing and crouching in the aisle when she could no longer bear her son's weight on top of her lap.
"He’s tall child for a toddler. He comes up to my belly button. It was a three and a half hours flight," she told NBC News.
However, despite the inconvenience, it was reported that not one United staff member addressed the situation on the plane.
Though Yamauchi claimed she did not alert another flight attendant of the issue after taking off, due to her knowledge of past United controversies, she reportedly told several members of the United staff upon landing.
"I was told four different things from four agents," she told NBC News. "It was unsafe, uncomfortable, and unfair. I couldn’t believe it was happening to me."
According to the Travel Information guidelines on United's very own website, "Once infants turn two years old, they are required to have a purchased ticket and occupy a seat."
This means Yamauchi's 27-month old son should definitely have been occupying his own seat during the flight.
Though United has yet to reply to Mashable's request for comment, Jonathan Guerin, a spokesperson for the airline, provided NBC Newswith the following statement:
"On a recent flight from Houston to Boston, we inaccurately scanned the boarding pass of Ms. Yamauchi’s son. As a result, her son’s seat appeared to be not checked in, and staff released his seat to another customer and Ms. Yamauchi held her son for the flight. We deeply apologize to Ms. Yamauchi and her son for this experience."
Yamauchi claimed there were several discrepancies withUnited's explanation, but the airline reportedly contacted her on Tuesday saying she would be sent a travel voucher for the trouble and the cost of her son's ticket would be refunded.
The airline has already had one hell of a year after banning leggings, reporting a high number of in-flight animal deaths, and violently removing a passenger from an overbooked flight, so this is just the latest in a string of horror stories. Most recently, another United controversy stemmed from a June lawsuit that revealed two-year-old footage of an employee pushing a 71-year-old passenger to the floor in an airport.
Enough is enough, United.
Mashable reached out to United for additional comment.
Featured Video For You
United Airlines passenger booted off plane after interaction with flight staff over Marvel baseball cap
Search
Categories
Latest Posts
Outdoor speaker deal: Save $20 on the Soundcore Boom 2
2025-06-26 07:48Head Studies: A Conversation with Jameson Green by Camille Jacobson
2025-06-26 07:34Musical Hallucinations by Nancy Lemann
2025-06-26 07:10Alex Katz’s Collaborations with Poets by The Paris Review
2025-06-26 05:56Robin Triumphant
2025-06-26 05:46Popular Posts
Sony launches new flagship XM6 headphones: Order them now
2025-06-26 07:23Wax and Gold and Gold by Mihret Sibhat
2025-06-26 07:17The Hole by Nicolaia Rips
2025-06-26 07:00Making of a Poem: Leopoldine Core on “Ex
2025-06-26 06:53Ireland fines TikTok $600 million for sharing user data with China
2025-06-26 06:18Featured Posts
'The Last of Us' Season 2, episode 4: Why Ellie sings 'Take on Me'
2025-06-26 08:03115 Degrees, Las Vegas Strip by Meg Bernhard
2025-06-26 06:54Big-League Bluster
2025-06-26 05:27Popular Articles
Best soundbar deal: Save $300 on the Sonos Arc
2025-06-26 07:32Primrose for X by Fanny Howe
2025-06-26 05:58The Lawn Is Resting: A Visit to Balzac’s House by Bailey Trela
2025-06-26 05:52NYT mini crossword answers for May 12, 2025
2025-06-26 05:42Newsletter
Subscribe to our newsletter for the latest updates.
Comments (936)
Open Information Network
NYT Strands hints, answers for May 18
2025-06-26 06:15Neon Information Network
Something Good by Roger Reeves
2025-06-26 06:13Sharing Information Network
Alejo Carpentier’s Second Language by Alejandro Zambra
2025-06-26 06:12Co-creation Information Network
Shadow Canons: Danzy Senna and Andrew Martin Recommend by The Paris Review
2025-06-26 05:41Wave Information Network
Sony launches new flagship XM6 headphones: Order them now
2025-06-26 05:21